Refund/Exchange Policy

At INMATETO, your satisfaction is our top priority. We strive to provide a seamless shopping experience, and to ensure this, we have outlined our Return and Refund Policy.

30-Day Return Policy: We offer a 30-day return policy, which allows you 30 days from the date of receiving your item to request a return. To be eligible for a return, the item must be in its original condition—unworn or unused, with tags intact, and in the original packaging. Please retain the receipt or proof of purchase to facilitate the return process.

To initiate a return, please contact us at [info@inmateto.com]. Upon acceptance of your return request, we will provide a return shipping label and detailed instructions for sending your package. Please note that items sent back without prior authorization will not be accepted.

For any inquiries regarding returns, feel free to reach out to us at [inmateto.com].

Damages and Issues: We encourage you to inspect your order upon receipt. If you discover any defects, damages, or if you have received the wrong item, please contact us immediately. We will promptly address the issue and work towards a satisfactory resolution.

Exchanges: If you wish to exchange an item, the most efficient method is to return the original item. Once the return is accepted, make a separate purchase for the new item to ensure prompt fulfillment of your preferences.

European Union 14-Day Cooling Off Period: Customers receiving orders in the European Union have the right to cancel or return their order within 14 days, without providing a justification. The item must be in its original condition, unworn or unused, with tags and packaging intact. A receipt or proof of purchase is required.

Refunds: Upon receiving and inspecting your return, we will promptly notify you of the approval or rejection of the refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that additional processing time may be required by your bank or credit card company. If more than 15 business days have passed since the return approval, please contact us at [info@inmateto.com] for further assistance.

At INMATETO, your satisfaction is our priority, and our Return and Refund Policy is designed to make your shopping experience stress-free. If you have any further inquiries or concerns, please do not hesitate to contact our customer service team at [insert INMATETO’s contact email]. We appreciate your trust in us.